This Privacy Policy describes how www.alchcera.com (“the Site”, “we”, or “the Studio”) collects, uses, and protects your personal information when you visit the Site, join a workshop or short course, or make a purchase.
Alch Cera is committed to handling your information with care, clarity, and respect — much like the materials we work with in the studio.
Collecting Personal Information
When you interact with the Site, we collect certain information to operate our online store, process your bookings, and ensure a secure and functional browsing experience.
Any data that can be used to identify you as an individual is referred to in this policy as “Personal Information.”
Below is an outline of what we collect and why.
Device Information
Examples collected:
– IP address
– Browser type and version
– Time zone
– Cookie data
– Pages viewed, products browsed, and general site interactions
– Search terms and referring websites
Purpose of collection:
To load the Site accurately, maintain security, and understand how visitors interact with our pages so we can refine and improve the experience.
Source:
Collected automatically through cookies, analytics tools, log files, tags, and similar technologies when you use the Site.
Disclosure:
This information may be shared with trusted third-party service providers that support Site performance and analytics, including Squarespace (the website platform) and any connected analytics tools you have consented to.
Order & Booking Information
Examples collected:
– Name
– Billing and shipping address
– Email address
– Phone number
– Payment details (processed securely and never stored on our servers)
– Workshop/class bookings and order history
Purpose of collection:
To process and fulfil your orders or workshop bookings, communicate with you, provide confirmations or updates, arrange shipping or collection, and screen for potential fraud.
Source:
Provided directly by you during checkout, booking, or inquiry.
Disclosure:
Shared with third-party service providers who enable our store and support secure payments, including:
– Squarespace Commerce (site + checkout)
– Payment processors such as Stripe, PayPal, or Afterpay (depending on what you enable)
These processors handle your payment information securely and do not share your full financial details with us.
Sharing Personal Information
We share your Personal Information with service providers only to operate our website, process transactions, and uphold our contractual obligations to you.
Examples include:
• Squarespace — for hosting, site performance, checkout and store management. You can read more about how Squarespace manages data here: https://www.squarespace.com/privacy
• Payment processors — to securely complete transactions.
• Shipping or delivery services — when necessary to deliver your order.
We may also share your information if required to comply with applicable laws, respond to lawful requests (such as a subpoena or court order), or protect the rights and safety of the Studio.
Alch Cera does not sell, trade, or disclose your personal information for marketing purposes unrelated to your interaction with our site.
Your Rights
If you reside in a region that grants data protection rights (such as the EU, UK, or Australia), you may have the right to access, correct, update, or request deletion of your Personal Information.
To request this, you may contact us at hello@alchcera.com.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected — orders, workshop history, accounting requirements, and legal obligations.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, tools, or legal requirements. The revised version will always be posted on this page with an updated revision date.
Contact
For questions about this policy, or to request access, amendment, or deletion of your information, you can contact us at:
Alch Cera Studio
hello@alchcera.com
Melbourne, Australia